Fuel Delivery Policy
When you place your order, the amount you are charged includes the amount of gallons ordered at the listed rate, any applicable taxes and a credit card fee of $2.00
If you need to cancel your order before your fuel is delivered, a processing fee may apply. Please refer to our Refund and Cancellation Policy for more information.
If there are any issues with your delivery, please contact our office at 401-596-7800 as soon as possible.
Refund and Cancellation Policy
If you made an error while submitting a request for a fuel delivery, please call our office immediately at 401-596-7800 to request a refund. All refunds will be issued back to your account within five business days.
We cannot return or remove heating oil once it has been delivered, and therefore we cannot issue a refund. If your tank does not accept all ordered gallons, you may be entitled to a credit. Please call our office and speak with a customer service representative for details.
If you need to cancel an order, you must call to speak with a customer service representative at 401-596-7800.
- We are unable to cancel an order within 12 hours of the delivery period, unless unsafe conditions are preventing the delivery.
- Once a delivery driver is en route to your residence, your order cannot be cancelled.
- Any canceled orders, including unwanted multiple orders or withdrawn orders, may be assessed a mandatory $10 processing fee.
- If a delivery driver is unable to fill your tank because conditions were present that prevented the driver from reaching the fill pipes (e.g., unsafe/inaccessible driveways, inability to locate fill pipes, safety considerations), you may be charged a $10 processing fee.
The below information details our policies regarding the collection and use of your Personal Information and Non-Personal Information received through our website. By using this website, you agree to the collection and use of information in accordance with this policy.
Personal Information Collection and Usage
We respect your privacy and are committed to protecting your information. While using this website, you may be asked to provide certain personally-identifiable information. We will not share your Personal Information with a third party unless deemed necessary to fulfill your request, and we will not sell or rent your Personal Information to anyone, or disclose any non-public Personal Information about you to anyone, except as required under law.
We may include links to external websites. We are not in control of or responsible for the content on external websites, and we will not be held liable for any issues that may arise as a result of using these external sites.
Protecting Your Information
We take critical measures to protect all Personal Information (e.g., name and address) and Sensitive Information (e.g., credit card data) provided by customers on our website. All Personal and Sensitive Information submitted through our website is encrypted (https) and transmitted securely through a Secure Sockets Layer (SSL) so that it cannot be read over the internet.
Stored credit card information is encrypted and maintained on our server in a secure, compliant environment.
Please be aware that no data transmission can be guaranteed to be 100% secure, and as with any website, any information you provide through our site is done so at your own risk.
We also take steps to protect your privacy offline; we educate our employees about the importance of confidentiality and customer privacy, and we maintain procedural safeguards to protect your personal information.
Updates to this Information Security Policy
Our internal security standards, policies and practices are reviewed and revised based on best practices of the industry. This Security Policy may be updated periodically and without prior notice to you to reflect changes in our information security practices.