116 High Street, Westerly RI 02891 Lori@minerdiscountfuel.com

3/10/22

Miner Discount Fuel, LLC,
116 High Street,  Suite 202
Westerly, RI  02891
401-596-7800

 

To Our Valued Customers:

As you know, we are living in unprecedented times related to the cost of oil. Prices are increasing due to various events beyond the control of Miner Discount Fuel. Our mission is to provide you with exceptional service and to be transparent with our business operations. To this end, we send this communication to explain the impact of world events on our operations and the prices of your home heating oil.

Understandably, we have received many communications expressing concerns with the fluctuating and rising price of home heating oil. The price of crude oil is changing daily, sometimes multiple times per day, and these fluctuations directly affect our costs and the price of the home heating oil that we deliver to you. We are regularly updating our website (www.minerdiscountfuel.com) to provide the changes in prices so that there are no surprises when oil is delivered. However, we are a cash on delivery business (COD), and we do not provide fixed price contracts nor do we hold prices at a certain level related to home heating oil. Miner Discount Fuel is aware of and in compliance with the governing laws and regulations concerning the delivery and pricing of home heating oil, which do not require fixed price contracts or other fixed price arrangements in these circumstances.

Although there is nothing “normal” about the times in which we are living, these fluctuations are a standard part of the home heating oil delivery business and are being experienced throughout the industry. As such, our prices are subject to change with no advance notice. We recognize how difficult the uncertainty is for you, and we are taking steps to increase prices only to the extent necessary. However, we must still respond to the changing market conditions so that we may continue our operations and to provide you with the services you expect.  Unlike large oil companies who have silos filled with oil that was purchase months ago at far less cost (yet they have raised their prices significantly above ours!), we literally purchase the oil for our trucks and deliver what is on our trucks daily.  We do not have a surplus that we can draw from.  We are buying the oil at the daily rate and paying for it daily all while selling it to you, our customers, daily.

We understand that you have options for your home heating oil services, and we truly appreciate your choosing Miner Discount Fuel. There is nothing more important to us than our customers. We hope that the current situation is temporary, and we return to some sense of normalcy very soon. Until then, we will strive to provide you with the services that you expect, and we thank you for your patience and understanding. We invite you to reach out with questions and/or concerns so that we may work together during this period.

 

Best regards,

Lori & Rob, Owners
Miner Discount Fuel, LLC